24th November 2016
On 21st November this year we were found guilty in Court of product quality issues and compliance with Animal By-Products regulations dating back to last year.
We should offer you an explanation of how this came about and how we have resolved it.
Keeping quality stock turned around promptly ensures no out of date food remains on the premises. In this case our main problem occurred when the stock rotation system failed. Although the meat was not greatly out of date, we did not notice this. The court fined us accordingly for our failures in that and some administrative errors.
When notices were served in October last year, we promptly destroyed 1700kg of product to fully conform to the notices, and we dismissed employees who had not followed procedures.
At no time was any out of date product sold to our customers, and most importantly no dogs were ever at risk from eating out of date food.
Perhaps the best reassurance can be given by Staffordshire County Councillor Gill Heath, also the Cabinet Member responsible for animal health who said: “In this instance, because of the nature of the offences we had to take them to court, but in this company’s defence, they have since turned around their operation and are conforming to regulations. In this instance it seems like this action has actually made a difference to the way the company now operates.”
In 15 years of trading we have prided ourselves on quality products and reliable service. Earlier this year the production line was fully automated resulting in less operator handling and further expansion is being introduced in early 2017. Since April 2016, we have had normal clean bills of health from the usual quarterly inspections by DEFRA and monthly inspections by Animal Health Officers.
Something I know is important to us all is the traceability of Landywoods meat, which all come from UK abbatoirs some of which carry the Red Tractor Assurance. Our meat is derived from animals passed fit for human consumption. It is processed and then blast frozen on arrival. It is then placed in deep frozen secure units with a quick turn-around to delivery for customers. Our internal processes are now more rigorous than ever to provide fresh quality meat to customers for their dogs.
I hope this reassures you that we have taken the Court’s decision in good faith and that we can continue to provide you with the quality products you have come to expect from us.
As always, please mail me directly or call if you have any concerns.
Janet Mayer, Director